tbjili com FAQ — Your Questions Answered

The minimum age is 21 years old. This is a firm requirement. Age is verified during the KYC process, and any account found to belong to a person under 21 will be closed. If you're not yet 21, please come back when you meet the age requirement.

No. Each player is allowed one tbjili com account only. Duplicate accounts — whether under the same name or different details — violate our Terms and Conditions. If multiple accounts are detected, all associated accounts may be closed and any balance may be forfeited. If you believe you've accidentally created a second account, contact support immediately.

KYC stands for Know Your Customer — it's the identity verification process that confirms you are who you say you are. At tbjili com, KYC is required before your first withdrawal can be processed. You'll need to upload a clear photo of a valid Philippine government-issued ID (such as a PhilSys ID, driver's licence, or passport). The details on your ID must match what you provided during registration.

Log in to your account and go to your profile or account settings. Changes to contact details typically require identity verification to prevent unauthorised modifications. If you're having trouble updating your details through the settings panel, contact our support team at [email protected] and they'll assist you through the process.

All balances, deposits, and withdrawals at tbjili com are in Philippine Peso (PHP). There's no currency conversion needed, and no foreign exchange fees for Philippine players. Everything you see in your account wallet is in PHP.

tbjili com supports Philippine peso deposits through GCash, Maya, and Philippine bank transfer or online banking. These are the locally available e-wallet and banking channels that work for Filipino players. Credit cards and cryptocurrency are not accepted as deposit methods for gaming transactions.

Most deposits reflect within minutes after the transaction is confirmed on the payment channel's end. If your deposit does not appear after 15 minutes, take a screenshot of your payment confirmation and send it to [email protected] so the team can investigate and credit your account manually if needed.

Go to the cashier or withdrawal section in your account, enter the amount you want to withdraw in PHP, select your preferred payment channel, and confirm. Withdrawals are processed back to your registered payment account. KYC verification must be completed before your first withdrawal is approved. Processing times can vary depending on the channel and volume of requests.

Withdrawals can be pending for several reasons: KYC is not yet completed, the withdrawal amount has not met wagering requirements attached to a bonus, or the request is going through a routine security review. Check your account notifications for any pending action required on your end. If it's been more than 24 hours with no update, contact [email protected] with your transaction reference.

tbjili com offers slots, live casino (baccarat, roulette, blackjack, and more), sports betting covering PBA, NBA, boxing, volleyball, esports, and international football leagues, and eBingo. The full game library is accessible once you log in to your account.

Yes. tbjili com is fully optimised for mobile browsers on Android and iOS. You can play slots, join live casino tables, place sports bets, and manage your account from your phone without downloading a separate app. The experience is designed to work smoothly on smaller screens.

The sports betting section covers Philippine Basketball Association (PBA) games, NBA, boxing, volleyball, esports titles, and local and international football. Pre-match markets and live in-play betting are available for major fixtures. Check the sports section after logging in for the current schedule of available events.

eBingo works like traditional bingo but in an online format. You buy cards in PHP for a scheduled draw, and the system randomly draws numbers. Complete the required pattern before other players to win. Sessions run regularly throughout the day, and you can join from any device. It's popular among Filipino players for being quick and social.

No. Slot machines and most casino games are governed by random number generators — outcomes cannot be predicted or controlled. No strategy, system, or betting pattern guarantees a win. Gaming is a form of entertainment that carries real financial risk. Play with money you can afford to lose, and use the Responsible Gaming tools available on your account to manage your sessions.

Log in to your account and visit the Promotions page. Available offers are listed there. Promotions at tbjili com are updated periodically, so it's worth checking back regularly. Eligibility for specific offers depends on your account status and activity — read the terms of each offer before opting in.

Every registered player is automatically part of the VIP program. As you play, your activity earns tier points that move you through the program's levels. Higher tiers come with benefits such as priority withdrawals, dedicated account management, and access to exclusive member offers. You can track your current tier and progress from your account dashboard.

Most bonus offers at tbjili com come with wagering requirements — a specified amount you need to wager before bonus-related winnings can be withdrawn. The specific terms, including the wagering multiplier and qualifying games, are detailed in each individual offer's terms and conditions. Always read these before accepting a bonus so you know what's expected.

Use the password reset option on the Login page. A reset link or OTP will be sent to your registered email address or mobile number. Follow the instructions to create a new password. If you no longer have access to either, contact [email protected] and the team will verify your identity before restoring access.

Act immediately. Change your password right away, then contact our support team at [email protected] with details of the suspicious activity. The team can lock your account temporarily while the situation is reviewed. Never share your password or OTP with anyone — tbjili com staff will never ask for these details.

OTP prompts are triggered when the system detects a login from a new device, browser, or location. This is a security feature to protect your account from unauthorised access. If you use a consistent device and browser, you may not be prompted every time. Make sure your registered mobile number is current so OTPs reach you reliably.

Log in and go to your account settings. Look for the Responsible Gaming or Player Safety section. From there, you can set a daily, weekly, or monthly deposit limit in PHP. Limits take effect immediately. Reducing a limit applies right away; increasing a limit requires a mandatory waiting period to prevent impulsive decisions.

Self-exclusion closes your account for a defined or indefinite period, preventing you from depositing or accessing games. It's designed for players who feel they need a serious break from gaming. You can request self-exclusion through your account settings or by contacting [email protected]. Once applied, self-exclusion cannot be reversed during the exclusion period. For full details, visit our Responsible Gaming page.

The first step is often the hardest — talking to someone you trust, whether a close friend or a family member, can make a real difference. For professional support, licensed counsellors and mental health services are available through public health facilities in Manila, Quezon City, Cebu, Davao, and other cities nationwide. You can also contact our support team to apply account restrictions at any time. Read more on our Responsible Gaming page.